A property insurance carrier automated the claims intake, documentation gathering, and initial assessment process, reducing average processing time from 18 days to 3.2 days.
Processing time reduction
Documentation completion rate
Fewer customer follow-up calls
Claimant satisfaction score
Claims adjusters manually collected documentation from policyholders, verified coverage details, coordinated with contractors for estimates, and compiled assessment reports. The 18-day average processing time drove customer complaints and regulatory scrutiny.
Herculean AI's teammate handles initial claim intake, requests and organizes documentation from policyholders, verifies policy coverage, coordinates contractor estimates, and prepares preliminary assessment reports for adjuster review.
Our policyholders used to dread filing claims. Now they tell us the process is actually pleasant. That's a sentence I never thought I'd say in insurance.Chief Operating Officer, Property Insurance
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