A regional telecom provider automated first-line network troubleshooting and customer communication during outages, reducing support call volume by 64%.
Auto-resolution rate
Average wait time
Fewer support calls
Annual support cost reduction
Network issues generated thousands of simultaneous support tickets. Technicians were overwhelmed triaging problems that were often resolved by basic troubleshooting steps, while customers waited on hold for 45+ minutes during peak outages.
Herculean AI's teammate monitors network health dashboards, proactively notifies affected customers, guides them through automated troubleshooting, and escalates unresolved issues to technicians with complete diagnostic context.
During our last major outage, the AI teammate handled 3,000 customer interactions simultaneously. Our human team could focus on actually fixing the network.SVP of Network Operations, Telecom Provider
Join the enterprises already transforming their workflows with AI teammates. Live in under 60 minutes, no ML expertise required.